If you have any questions or wish to request non-emergency maintenance assistance, please call the HRW Realty office at 919 783-1855 x235 Monday through Thursday, 9:00am – 5:00 pm; Friday 9:00am – 2:00pm. We will respond the next business day.
THE FOLLOWING EVENTS ARE CLASSIFIED AS EMERGENICES AND SHOULD BE REPORTED IMMEDIATELY TO THE NUMBER LISTED BELOW:
|Fire or need for Police||911|
|Water leak or no water (be sure bill has been paid)||919 783-1855 x 561|
|Sewer backup||919 783-1855 x 561|
|No heat and outside temperature is below 55 F||919 783-1855 x 561|
|No A/C and the outside temperature is above 90F||919 783-1855 x 561|
|No gas (be sure bill has been paid)||1 877 776-2427|
|Outside locks will not lock||919 783-1855 x 561|
NOTE: if you lock yourself out, this is not considered a maintenance emergency. You should contact a locksmith. Expect a minimum charge of $55.00 during regular office hours, $95.00 for after hours.
Damage to property in your home should be reported to your insurance agent.
If you call outside of working hours you will be connected to our voice mail. If you have a maintenance emergency as defined above, dial extension 561 to be connected to the manager on call. Please state that you are a resident of HRW Realty and leave your name, address, community, how you can be contacted and the nature of the emergency. As a reminder, non-emergency maintenance requests will only be handled during regular business hours. Also, if you contact the real estate agent on call this may delay responding to your emergency. Appliance repairs will be handled only during business hours. Please remember, you are liable for any repairs necessitated by your intentional or negligent misuse or improper operation.