Maintenance Tips For Our Residents

Often, there are simple remedies to your maintenance concerns.  Please review the tips below before requesting service.



HVAC: Not cooling or heating

  • Make sure you’ve connected your gas or electric service and your bill has been paid.
  • Check to ensure all air filters have been changed on a monthly basis.
  • Check breaker panel box, which is usually found in a garage, laundry room, or utility room.
    • If breaker has tripped to the right and is in the “off” position, flip breaker to the left.
    • If breaker is in the “on” position, flip breaker to the right.  Wait 1-2 minutes.  Flip back to the left to attempt resetting the system.
  • Check all floor or ceiling vents to ensure they are open and not blocked by furniture, etc.

NO WATER: (Hot or Cold)

  • Make sure you’ve connected your gas and water services and your bills are paid.


When we are experiencing temperatures below 32 degrees Fahrenheit (0 degrees Celsius) please allow water to drip from the hot and cold sides of a faucet on the lowest floor of your home. Also, leave cabinet doors under sinks open to allow heat to the plumbing, particularly if they are on exterior walls.  Make sure all exterior water hoses are disconnected from the spigots. If there is a separate shut-off valve for the hose spigot available, turned it to "off". Please also make sure that your home's thermostat is not set below 60 degrees even if you are away. Also, if the water heater is locate in an exterior storage closet, it is best to leave the light "on". See more information here:

TOILETS: Overflowing

If your toilet starts to overflow, you must act quickly. Turn off water by turning the water supply valve clockwise. Clean up all water and allow the toilet to drain. Everyone should own a plunger for each bathroom. Plunge vigorously to clear the line. Then turn the water back on and flush the toilet. If you cannot clear the line or there is a main line back up call maintenance at 919 783-1855 x561 immediately and do not use the toilet.

TOILETS: Constantly clog or run, leak from inside tank

  • Try plunging the toilet to clear clog.  (Avoid using thick, 2-ply toilet paper like Charmin. Never flush diapers or feminine hygiene products).
  • Check valve at the rear of tank by turning it counter clockwise to ensure the valve is fully opened
  • Remove tank lid and check flapper and flapper chain to make sure it is sealing. Check float to make sure it isn’t set so high that water runs into the overflow tube.

LEAKY FAUCETS: Kitchen or Bathroom

  • For single swivel faucet, ensure handle is facing forward
  • For dual faucet, ensure both handles are turned to the extreme off position.


A garbage disposal is one of the most useful gadgets in your kitchen. However, you just can’t put anything and everything in the disposal. Never put bones, pits, shells from shellfish, banana peels, celery, coffee grounds, corn cobs and husks, onion skins, potato skins, beans, rice through the disposal. Never pour oil or grease down the drain.

GARBAGE DISPOSAL: Does not power on

  • Check GFCI equipped wall switches closest to faucet; push the reset button if it has tripped.
  • Check reset button in cabinet underneath sink on base of garbage disposal
  • Check other outlets along the wall in kitchen.
  • Check breaker panel box.

GARBAGE DISPOSAL: Does not drain or makes abnormal noises

  • Carefully check for any foreign objects that may have fallen into the drain.  (Do not turn on while your hand or any object is in the disposal.)
  • Try plunging the opposite side of sink to free up clog.

DISHWASHER: Does not power on

  • Check GFCI equipped wall switches closest to dishwasher; push the reset button if it has tripped.
  • Check breaker panel box.
    • If breaker has tripped to the right and is in the off position, flip breaker to the left.
    • If breaker is in the on position, flip breaker to the right. Wait 1-2 minutes.  Flip back to the left to attempt resetting the system.

REFRIGERATOR: Not powering on, not dispensing ice, or not staying cold enough

  • Check the plug connection to ensure fridge is plugged in.
  • Check icemaker lever to ensure it is in the on/down position.  Remove any excess ice from the interior ice dispenser/ice bucket.
  • Check temperature gauge in freezer or fridge.  Gauges are located inside and at the front of the appliance.

DRYER: Not drying clothes

  • Check lint traps.  Remove lint after each load of drying to prevent build-up/dryer ducts clogging.
  • Check hose in rear of dryer for kinks.
  • Check the plug connection to ensure dryer is plugged in.

WASHER: Not powering on, washing clothes, spinning properly, or making knocking noise

  • Check washing machine’s connection making sure it is plugged in.
  • Avoid over-loading machine.
  • Check hose at back of washer.
  • Check for any foreign objects stuck in washer barrel.
  • Check to make sure washer is level.
  • Stop washing cycle. Open lid. Evenly disperse clothes.

GARAGE DOOR: Not opening/closing properly

  • Check for foreign objects blocking the sensor/wires.
  • Check batteries in remotes
  • Check breaker panel box.

NO LIGHTS: Bathrooms, kitchen or laundry room:

  • Check GFCI equipped outlets; push the reset button if it has tripped.
  • Make sure your light bulbs are not burned out.
  • Check breaker panel box.


When you clean your bathroom, you probably scrub the tub, toilet, mirror, and sinks.  But when was the last time you cleaned your shower head?  If you can’t remember or you didn’t even know you could actually clean a shower head, then it’s definitely time.

In five easy steps, you’ll have a clean shower head that delivers the perfect shower stream.

  1. Pour vinegar* into a regular sandwich baggie.  If your shower head is a bit large, you may need a gallon size baggie.
  2. Put the vinegar-filled baggie over the shower head.
  3. Attach the baggie with a rubber band.
  4. Leave overnight.




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HRW Realty Corp
5540 McNeely Drive
Suite 204
Raleigh, NC 27612
919 783-1855

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Thank you Lisa!!! Was a pleasure being in your hands in renting and selling my unit. Thank you very very much for your thorough approach and professionalism. Hope we can do business once again. Martin
Lisa Holmes, You are a GREAT agent, I wish more were like you and I have been doing this job 19+ years and I can’t say that about many agents, but you, you are one of the great! Attentive, care and amazing follow up – can you teach all agents to be like you??? Heather Bradley, Paralegal The Coleman Law Firm, P.A.
I am just finishing a 3 year lease through HRW. It has been a wonderful experience. Over the last years I never had a problem or complaint. Maintenance requests were dealt with in a timely manner and questions were quickly answered. Lisa and Robert Holmes are professional and have been very accommodating in negotiating my departure date. I highly recommend HRW Realty! Cynthia W.
No Issues Here – I moved out of one of their rental units at the end of last year and never had any issues during my lease. I had a couple appliances break but they fixed those with new within a day or two. Pretty sure they contract with the original owners of the individual units for repair costs and whatnot so maybe these other reviews weren’t so lucky with their place’s owners. No idea. My place was close to downtown. I only moved because I got married and moved in with my husband. You can just mail your rent check each month, so no matter where you end up living in the area it’s pretty convenient. I barely went to the office after I initially leased, but when I did I got nothing but help. I usually stuck to email and got responses back that day. I’d definitely recommend HRW Realty! Prior Resident
This company is wonderful! – I rented from HRW last year and was beyond happy with the service and help they provided! When the property I was living in was turned over to another property management company i was so disappointed. I had already thought that the people at HRW were wonderful but after working with another company, I look back and appreciate them even more! They are always prompt in returning your calls and send people out to fix things literally asap, and if they say they're going to send someone tomorrow at 2, trust me, someone will be there tomorrow at 2. They're really great, they bent over backwards for me when I was a new tenant and they didn't even know me yet. I just really cant say enough great things about everyone there. I wish I were in the market to buy a home because they are the first people I would go to. I unfortunately had to move out of the property I was at because the company that took over was so horrible I couldn't stand it any longer and am now renting in an apartment complex. I couldn't go back to HRW to rent again only because the properties they had available were all too big for me at the time when I was looking (I'm single and don't have a lot of stuff, plus I work in the nonprofit/social services field so it's not like I can afford a whole lot more than I need). Anyway, I really can't say enough great things about HRW. I've worked in professional customer service before and I know how difficult it can be at times, but they never make you feel like your inconveniencing them, which really puts you as a tenant at ease. I never dreaded calling them, actually i looked forward to it sometimes because they're so nice I could chat on the phone with the receptionist for a while if she didn't have work to do! Anyone who has any further questions about them feel free to contact me because I really appreciated them and I think it's important to spread the word about a company that's doing a great job. Word of mouth is the best advertising they say! Prior Resident
While looking for land to build, Lisa researched and helped us negotiate the purchase of land in Chatham County. When we were ready to sell our home in Cary, we knew we’d be working with HRW Realty. Again, Lisa’s research was solid and thorough. She supplied a checklist of items that would help us sell our home faster and at the best price. Ever the perfectionist, Lisa took her own pictures, offered amazing advice in staging, recommended outside services and our home never looked better. Lisa was calm, professional and confident in her process at every step. We highly recommend Lisa Holmes and HRW Realty to assist with your real estate needs. Jean and John
It's never easy purchasing a home while still living in another state but Lisa Holmes helped us each step of the way. We wouldn't be in our beautiful home if it wasn't for Lisa. She helped us find the right mortgage lender and was there for us during each step of the process. Our sellers refused to pay for a $7000 repair which was revealed during the inspection and we were ready to walk away from purchasing the home. Lisa's knowledge, experience and negotiating skills in tough situations exceeded our expectations. And here we are in our new home in Wake Forest. Thanks Lisa! Gina and Tim
Thanks for your help. I really appreciate it. I am so happy with all the work you have done for me: i.e. Managing my Townhome, selling my Townhome, and selling my land.  Sheri M.
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