We evaluate your property location, size and condition to determine the rent rate to quickly rent your property for the maximum possible amount. The evaluation may include recommendations on repairs or maintenance to maximize your rent and the opportunity to attract good residents plus minimize vacancy and liability. Photographs and details of your property can easily be viewed by prospective renters on numerous websites and rental property databases including, but not limited to, the Triangle Multiple Listing Service, www.Realtor.com, www.HRWRealty.com. A sign is placed in the yard and we will arrange all showings on the property by appointment. Our leasing staff responds to rental inquiries and handles showings 7 days a week.
All adult residents must provide a detailed application. Our thorough screening process includes confirming income and checking credit, rental and criminal activity history. The lease contract complies with NC laws and includes homeowner’s association regulations where applicable. Lease renewal paperwork is also handled by HRW Realty Corp. Our rent collection policy minimizes the delinquencies. When necessary, our services include legal evictions at the residents’ expense. To maximize resident retention we respond quickly to necessary property maintenance issues. A staff member is on call for actual emergency maintenance 7 days a week.
We complete a detailed form when residents move-in and move-out to document the condition of the property. This better allows for residents to be held financially responsible for damages beyond normal wear and tear. At the move-out inspection, repair and maintenance recommendations are also noted to prepare the property for new residents. Routine maintenance and repairs are coordinated as part of our service to you. The expense is deducted from the rent income. An additional nominal fee may be charged for major renovations or projects requiring multiple bids. We maintain relationships with qualified and cost-effective service providers and conduct periodic checks for quality control purposes.
A detailed monthly statement, invoice copies and payment are provided to you on the 11th of each month or the following business day if the 11th is on the weekend. A year-end statement is provided for tax purposes. As required by North Carolina law, residents’ security deposits, typically equal to one month’s rent, are held in a trust account until the residents’ lease ends. The trust accounts with your funds and the security deposits are reconciled on a monthly basis.