We evaluate your property location, size and condition to determine the rate to quickly rent your property for the maximum amount. The evaluation includes recommendations on repairs or maintenance to maximize the rent and opportunity to attract good residents plus minimize vacancy and liability. Photographs and details of your property can easily be viewed by prospective renters on numerous websites databases including, but not limited to, the Triangle Multiple Listing Service, Realtor.com, HRWRealty.com, Zillow.com, Trulia.com. A sign is placed in the yard and we arrange showings by appointment. Our leasing staff responds to rental inquiries and handles showings 7 days a week.
All adult residents must provide a detailed application. Our thorough screening process includes confirming income, checking credit, rental and criminal history. The lease contract complies with NC laws and includes homeowner’s association regulations where applicable. Lease renewals are also handled by HRW Realty Corp. Our rent collection policy minimizes the delinquencies. As necessary, our services include legal evictions at the residents’ expense. To maximize resident retention we respond quickly to necessary property maintenance issues. Some of our residents have rented the same property for over 18 years. This minimizes your vacancy and turnkey expenses. A staff member is also on call for actual emergency maintenance 7 days a week.
We complete a detailed inspection at residents’ move-in and move-out to document the condition of the property. This better allows for residents to be held financially responsible for damages beyond normal wear and tear. At the move-out inspection, repair and maintenance recommendations are also noted to prepare the property for new residents. Routine maintenance and repairs are coordinated as part of our service to you. We negotiate vendor discounts and pass the savings on to you. The expense is deducted from the rent income. An additional nominal fee may be charged to coordinate major renovations or projects requiring multiple bids and project oversight. We maintain relationships with qualified and cost-effective service providers and conduct periodic checks for quality control purposes.
A detailed monthly statement, invoice and lease copies and payment are provided to you via email or mail on the 11th of each month or the following business day if the 11th is on the weekend or a holiday. The rent income can be electronically deposited into your bank account. A year-end statement is provided for tax purposes. As required by North Carolina law, residents’ security deposits are held in a trust account until the residents’ lease ends. Damage charges are then deducted after move out, if required.