Owner FAQs

What are your fees?

What type of rental properties does HRW Realty manage?

How much will my property rent for?

How do you advertise vacancies?

How do you show the properties to prospective residents?

How do you screen prospective residents?

What are your pet/smoking policies?

How do you handle maintenance requests?

How and when do you disperse owner’s payments?

What will I receive with my monthly statement?

Who holds the resident’s security deposit?

What happens if the resident does not pay their rent?

 

Q: What are your fees?

A: The lease fee is equal to 50% of one month’s rent and deducted from the 1st month’s rent income. This covers the marketing of your property including professional photos for the internet marketing; showings with prospective renters; lease preparation and signing and a move-in inspection documenting the condition of the property.

The monthly management fee is 8% of the monthly rent and a minimum of $50/month. This covers our ongoing service of collecting the monthly rent; coordinating any required maintenance or repairs; preparing your monthly statement and either direct deposit of your funds and statement emailing or mailing you a check with your statement. If the property is vacant and we are marketing for new residents, the fee is waived during that month. We offer discounts on the monthly management fee for owners of multiple properties. 

A lease renewal fee of $100 is charged for any lease renewal of 6 months or more for negotiating the lease extension; preparing and executing the new lease.

You will not be charged additional fees for trips to your property when meeting service vendors or periodic inspections are required; any mark-up on invoices for the routine repairs or turnkey expenses; and direct deposit of your funds. 

 

Q: What type of rental properties does HRW Realty manage?

A: We manage a variety of single family detached houses, individual condos, townhouses, and duplexes in the Triangle area, within a thirty minute drive from our office conveniently located in West Raleigh.

 

Q: How much will my property rent for?

A: We will provide you with a detailed analysis of the rental market, factoring in the condition, location, and amenities of your property along with the current rental market.

 

Q: How do you advertise available rentals?

A: We begin by taking high quality photographs of the interior and exterior of the property. Multiple photos and property details are listed on a variety of internet websites including the Multiple Listing Service, Zillow and Trulia and our website.  Where permitted, a For Rent sign is placed in front of each property for immediate impact. As members of the MLS, other Realtors working exclusively with relocation departments and large companies in our area have access to our rental listings too.

 

Q: How do you show the properties to prospective residents?

A: We require all showings to be Agent assisted. For security reasons, no property access is allowed unless the prospective resident is accompanied by a licensed Agent or one of our company representatives. We use security code lockboxes on each property so that other Realtors®  are able to easily show the property.

 

Q: How do you screen prospective residents?

A: Our in-depth and thorough screening process includes a credit, criminal and prior eviction background check. Current and previous landlords are contacted for rental references, and we verify current employment.

 

Q: What are your pet and smoking policies?

A: Permitting 1 or 2 pets increases the opportunity to rent your property more quickly, although it can also increase the risk of property damage by less responsible pet owners. It is a property owner decision to allow pets, including weight limits on dogs. We understand some owners prefer to avoid the additional property damage risk. New residents with pets are charged a non-refundable $250.00 pet fee on your behalf. Any dog breeds considered aggressive by the insurance industry are restricted. No smoking is allowed inside any of our managed properties.

 

Q: How do you handle maintenance requests?


A: Residents may phone or email their requests to us, or request maintenance online at our website. After we receive a repair request, we may contact the resident and ask them questions, which will help us determine the exact nature of the problem before sending a service technician. If the resident has a legitimate problem, we will schedule the repair. Most repairs are scheduled within one business day. Comfort items such as heat and air conditioning, no hot water, or major water leaks, receive the highest priority and are usually attended to the same or next business day. If we think an individual repair might exceed $300 we will contact you about the expense.

 

Q: How and when do you disperse owner’s payments?

A: The rent is due on the first of each month and late after the 5th. We disperse payment to the owners on the 11th of each month either by check or by direct deposit. If the 11th falls on a weekend or holiday, payments are dispersed on the following business day.

 

Q: What will I receive with my monthly statement?

A: The monthly statement shows all income and expenses for the accounting period and the original receipts for any repairs. We do not charge an additional fee or percentage of invoice for coordinating routine maintenance or repairs.

 

Q: Who holds the resident’s security deposit?

A: All security deposits are held in our security deposit trust account. 

 

Q: What happens if the resident does not pay their rent?

A: If rent is not received by the 5th of the month, the tenant is contacted on the 6th and follow-up late rent letter is sent the same day. The final step is to begin the eviction process through the proper legal channels if it is not received by the 11th of the month. Due to our applicant screening process and late rent follow up, eviction filings are rare.

 

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HRW Realty Corp
5540 McNeely Drive
Suite 204
Raleigh, NC 27612
919 783-1855
Email: team@hrwrealty.com

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Testimonials Page

Thank you Lisa!!! Was a pleasure being in your hands in renting and selling my unit. Thank you very very much for your thorough approach and professionalism. Hope we can do business once again. Martin
Lisa Holmes, You are a GREAT agent, I wish more were like you and I have been doing this job 19+ years and I can’t say that about many agents, but you, you are one of the great! Attentive, care and amazing follow up – can you teach all agents to be like you??? Heather Bradley, Paralegal The Coleman Law Firm, P.A.
I am just finishing a 3 year lease through HRW. It has been a wonderful experience. Over the last years I never had a problem or complaint. Maintenance requests were dealt with in a timely manner and questions were quickly answered. Lisa and Robert Holmes are professional and have been very accommodating in negotiating my departure date. I highly recommend HRW Realty! Cynthia W.
No Issues Here – I moved out of one of their rental units at the end of last year and never had any issues during my lease. I had a couple appliances break but they fixed those with new within a day or two. Pretty sure they contract with the original owners of the individual units for repair costs and whatnot so maybe these other reviews weren’t so lucky with their place’s owners. No idea. My place was close to downtown. I only moved because I got married and moved in with my husband. You can just mail your rent check each month, so no matter where you end up living in the area it’s pretty convenient. I barely went to the office after I initially leased, but when I did I got nothing but help. I usually stuck to email and got responses back that day. I’d definitely recommend HRW Realty! Prior Resident
This company is wonderful! – I rented from HRW last year and was beyond happy with the service and help they provided! When the property I was living in was turned over to another property management company i was so disappointed. I had already thought that the people at HRW were wonderful but after working with another company, I look back and appreciate them even more! They are always prompt in returning your calls and send people out to fix things literally asap, and if they say they're going to send someone tomorrow at 2, trust me, someone will be there tomorrow at 2. They're really great, they bent over backwards for me when I was a new tenant and they didn't even know me yet. I just really cant say enough great things about everyone there. I wish I were in the market to buy a home because they are the first people I would go to. I unfortunately had to move out of the property I was at because the company that took over was so horrible I couldn't stand it any longer and am now renting in an apartment complex. I couldn't go back to HRW to rent again only because the properties they had available were all too big for me at the time when I was looking (I'm single and don't have a lot of stuff, plus I work in the nonprofit/social services field so it's not like I can afford a whole lot more than I need). Anyway, I really can't say enough great things about HRW. I've worked in professional customer service before and I know how difficult it can be at times, but they never make you feel like your inconveniencing them, which really puts you as a tenant at ease. I never dreaded calling them, actually i looked forward to it sometimes because they're so nice I could chat on the phone with the receptionist for a while if she didn't have work to do! Anyone who has any further questions about them feel free to contact me because I really appreciated them and I think it's important to spread the word about a company that's doing a great job. Word of mouth is the best advertising they say! Prior Resident
While looking for land to build, Lisa researched and helped us negotiate the purchase of land in Chatham County. When we were ready to sell our home in Cary, we knew we’d be working with HRW Realty. Again, Lisa’s research was solid and thorough. She supplied a checklist of items that would help us sell our home faster and at the best price. Ever the perfectionist, Lisa took her own pictures, offered amazing advice in staging, recommended outside services and our home never looked better. Lisa was calm, professional and confident in her process at every step. We highly recommend Lisa Holmes and HRW Realty to assist with your real estate needs. Jean and John
It's never easy purchasing a home while still living in another state but Lisa Holmes helped us each step of the way. We wouldn't be in our beautiful home if it wasn't for Lisa. She helped us find the right mortgage lender and was there for us during each step of the process. Our sellers refused to pay for a $7000 repair which was revealed during the inspection and we were ready to walk away from purchasing the home. Lisa's knowledge, experience and negotiating skills in tough situations exceeded our expectations. And here we are in our new home in Wake Forest. Thanks Lisa! Gina and Tim
Thanks for your help. I really appreciate it. I am so happy with all the work you have done for me: i.e. Managing my Townhome, selling my Townhome, and selling my land.  Sheri M.
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