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Resident FAQ

When is the rent due?

How can I pay my rent?

What happens if I pay my rent late?

How do I submit a maintenance request?

How do I report an emergency?

How soon do I need to notify you that I want to move out?

What is the penalty for moving out early?

What are the move-out instructions?


Q: When is the rent due?

A: Rent is due on the first of every month and is late after the fifth of the month. To avoid a 5% late fee the payment must be received in our office or dropbox before the 6th of the month.


Q: How can I pay my rent?

You can mail your payment, drop it off in the secure drop box outside our office door, or set up an auto draft for direct debit to occur on the 1st of the month at no additional charge. You may also pay online through the online payment link. Please note the company handling the online payments charges a convenience fee of $2.95 for eCheck payments and 3.25% for credit or debit card payments. If you are mailing your payment, it is necessary to allow at least 5-7 days for mail service to be sure the payment is received before late fees are assessed on the 6th.To set up an auto draft from your bank you must print the Rent Draft Form, fill out, sign and mail it to our office.

Make checks payable/mail to:

HRW Realty Corp

5540 McNeely Drive

Suite 204

Raleigh, NC 27612


Q: What happens if I pay my rent late?

A:   Rent received after the 5th of the month must be paid by certified funds (Certified Check, Cashier's Check or Money Order). Additionally, you will incur a late fee, which is 5% of your monthly rent. If the rent is not received by the 10th of the month, an eviction will be filed on the 11th of the month. Court costs associated with the eviction filing will also be charged to your account.


Q: How do I submit a maintenance request?

A: Use the form found here, email us at team@hrwrealty.com or call the HRW Realty office at 919 783-1855 x235 Monday through Thursday, 9:00am – 5:00 pm; Friday 9:00am – 2:00pm. We will respond the next business day.


Q: How do I report an emergency?



Fire or need for Police


Water leak or no water (be sure bill has been paid)

919 783-1855 x 561

Sewer backup

919 783-1855 x 561

No heat and outside temperature is below 55 F

919 783-1855 x 561

No A/C and the outside temperature is above 90F

919 783-1855 x 561

No gas (be sure bill has been paid)

1 877 776-2427

Outside locks will not lock

919 783-1855 x 561



Q: How soon do I need to notify you that I want to move out?

A: A 60 day written notice must be received by our office on or before the last day of the month, 2 months prior to your lease expiration date. It may be mailed, emailed, or faxed.


Q: What is the penalty for moving out early?

A: If you terminate the lease prior to lease expiration date, your rent, utilities and landscaping (where applicable) liability will continue until a qualified resident has leased the property.  You will also be charged a re-leasing fee equal to 50% of the current lease monthly rent.  If you are able to secure another qualified resident prior to HRW Realty marketing, the re-leasing fee may be reduced to 25% of the current lease monthly rent. The security deposit cannot be used for the last month’s rent payment.


Q: What are the move-out instructions?

A: We would be happy to meet you to conduct a move-out inspection on or before the last day of your lease. It is necessary to return all keys at the time of the inspection. All personal items must be removed from the property and cleaning and damage repairs completed before the scheduled inspection. To avoid move-out charges the following list details, but does not limit what is expected of you.

  1. The stove should be cleaned thoroughly. This includes drip pans, the broiler pan (if applicable), racks and the inside of the oven. If you use oven cleaner, take necessary precautions to protect yourself, the floor, cabinets and anything surrounding the stove. DO NOT USE OVEN CLEANER ON MICROWAVES OR CONTINUOUS CLEAN OVENS.
  2.  The refrigerator interior and exterior should be cleaned with a mild detergent. Clean all shelves, drawers and the freezer. The ice trays, butter dish and egg carton should be cleaned and left in the refrigerator. Clean under and beside the refrigerator also. KEEP REFRIGERATOR ON.
  3. The dishwasher should be cleaned inside and outside. Be sure no items have fallen through the racks and lay on a heating element or near the drain.
  4. Wipe off all kitchen cabinet shelves and doors. Remove all loose shelf paper. Clean countertops and sink. Ensure that the disposal is working properly and no food remains in it.
  5. Clean and dust all windows. Blinds, draperies (if applicable), baseboards/chair railing, and door tops. Smoke alarms should be operable (replace battery if needed).
  6. Clean bathrooms thoroughly – toilets inside and outside, medicine cabinets and mirrors, vanity top and cabinet, floor, tub/shower and light fixtures. Remove all mildew from the tub, tub walls and fixtures. Also remove and decals you placed on tub/shower.
  7. Replace air conditioning/heating unit filters with new or clean if your unit has a reusable filter.
  8. Clean all floors. Floors and carpets should be free of debris, dirt, grease and stains.
  9. The fireplace, if applicable, must have all ashes removed and then be swept clean. Care should be taken not to put coals in paper or plastic bag.
  10. All light bulbs should be operable including in the stove, refrigerator and microwave.
  11. Damage or extraordinary wear and tear to walls may require repainting of the entire wall or room at your expense.
  12. If applicable, lawn and landscaping should be up to neighborhood standards.
  13. Trash and recycling cans must be emptied.
  14. All door keys, mail keys, pool and/or fitness center keys or cards must be returned to our office by the close of business on the last day of your lease to avoid re-keying charges or replacement key/card charges.


If the above items are not clean at inspection a professional will be hired to clean.