What happens if I pay my rent late?
How do I submit a maintenance request?
How soon do I need to notify you that I want to move out?
What is the penalty for moving out early?
What are the move-out instructions?
A: Rent is due on the first of every month and is late after the fifth of the month. To avoid a 5% late fee the payment must be received in our office or dropbox before the 6th of the month.
You can mail your payment, drop it off in the secure drop box outside our office door, or set up an auto draft for direct debit to occur on the 1st of the month at no additional charge. You may also pay online through the online payment link. Please note the 3rd party company handling the online payments charges a convenience fee of $2.95 for eCheck payments and 2.95% for credit or debit card payments. If you are mailing your payment, it is necessary to allow at least 5-7 days for mail service to be sure the payment is received before late fees are assessed on the 6th. To set up an auto draft from your bank you must print the Rent Draft Form, fill out, sign and return it to our office.
Make checks payable/mail to:
HRW Realty Corp
5540 McNeely Drive
Suite 204
Raleigh, NC 27612
Q: What happens if I pay my rent late?
A: Rent received after the 5th of the month must be paid by certified funds (Certified Check, Cashier's Check or Money Order). Additionally, you will incur a late fee, which is 5% of your monthly rent. If the rent is not received by the 10th of the month, an eviction will be filed on the 11th of the month. Court costs associated with the eviction filing will also be charged to your account.
Q: How do I submit a maintenance request?
A: Use the form found here, email us at team@hrwrealty.com or call the HRW Realty office at 919 783-1855 x235 Monday through Thursday, 9:00am – 5:00 pm; Friday 9:00am – 2:00pm. We will respond the next business day.
Q: How do I report an emergency?
A: THE FOLLOWING EVENTS ARE CLASSIFIED AS EMERGENICES AND SHOULD BE REPORTED IMMEDIATELY TO THE NUMBER LISTED BELOW:
Fire or need for Police |
911 |
Water leak or no water (be sure bill has been paid) |
919 783-1855 x 561 |
Sewer backup |
919 783-1855 x 561 |
No heat and outside temperature is below 55 F |
919 783-1855 x 561 |
No A/C and the outside temperature is above 90F |
919 783-1855 x 561 |
No gas (be sure bill has been paid) |
1 877 776-2427 |
Outside locks will not lock |
919 783-1855 x 561 |
Q: How soon do I need to notify you that I want to move out?
A: A 60 day written notice must be received by our office on or before the last day of the month, 2 months prior to your lease expiration date. It may be mailed, emailed, or dropped off at our office.
Q: What is the penalty for moving out early?
A: If you terminate the lease prior to lease expiration date, your rent, utilities and landscaping (where applicable) liability will continue until a qualified resident has leased the property. You will also be charged a re-leasing fee equal to 50% of the current lease monthly rent. If you are able to secure another qualified resident prior to HRW Realty marketing, the re-leasing fee may be reduced to 25% of the current lease monthly rent. The security deposit cannot be used for the last month’s rent payment.
Q: What are the move-out instructions?
A: By the last day of your lease, all personal items must be removed from the property and cleaning completed. The keys must also be dropped off at our office by the last day of your lease. To avoid move-out charges the following list details, but does not limit what is expected of you.
1. All utilities (electric, gas, water (if applicable)) must be left on and active in your name until the business day after your lease end date. If you are terminating your lease early, all utilities must be left on in your name until your lease end date or until a new resident’s lease begins, whichever comes first.
2. Stove-Clean thoroughly. This includes: Drip pans (replace with correct size if unable to clean), Inside of Oven, Stove Top, Knobs & Backsplash, Range Hood, and Stove Exterior. If you use oven cleaner, take the necessary precautions to protect yourself, the floor, cabinets and anything surrounding the stove. Do not use oven cleaner on microwave or continuous clean ovens.
3. Microwave-Clean Inside and Outside.
4. Refrigerator-Clean Interior and Exterior with mild detergent and DO NOT use bleach products on plastic. Clean all: Shelves, Drawers, Freezer, Ice Trays/Bins, Clean Under and Beside the Refrigerator. Keep Refrigerator and Freezer On.
5. Dishwasher-Clean Inside and Outside. Make sure no items have fallen through the racks and are lying on a heating element or near the drain.
6. Kitchen Cabinets & Drawers- Wipe clean inside and outside and remove all loose shelf paper.
7. Clean Kitchen Countertops, Sink and Faucet
8. Make sure the Garbage Disposal is working properly and no food remains in it.
9. Clean all Light Fixtures and Ceiling Fan Blades. Remove bugs and dirt from inside light covers.
10. Clean: Windows, Window Sills and Frames, Blinds, Baseboards, Chair rails, HVAC vents, Doors (Interior & Exterior), Door Frames, Switch & Outlet Plates (replace if broken/cracked) and Sweep clean Porch and/or Deck
11. Bathrooms- Clean thoroughly: Toilets (inside & outside), Medicine Cabinets, Mirrors, Vanity Top, Cabinet (including drawers & under sink), Floor, Tub & Shower, Light Fixtures. Remove all mildew from the tub, tub walls and fixtures. Remove any decals you placed on tub or shower.
12. Wipe clean inside & outside of Washer and Dryer (if applicable).
13. Replace Air Conditioning/Heating unit filters with clean one (or rinse clean if your unit has a reusable filter). Clean all HVAC vents and grills.
14. Vacuum, Sweep or Mop all Floors- Floors & carpets should be free of debris, dirt, grease & stains.
15. Fireplace (if applicable) must have all ashes removed & then be swept clean. Care should be taken not to put hot ashes in paper or plastic bag.
16. All light bulbs should be operable throughout the property and also including in the oven, refrigerator and microwave as well as garage. You will be charged to replace any bulbs that are out at the time of the move out inspection.
17. Damage or extraordinary wear & tear to walls or woodwork may require repainting of the entire wall or room at your expense. This includes excessive nail holes, wall holes larger than a nail hole, heavy scuffs and permanent stains on walls or woodwork. If you choose to repair holes; patch, smooth the spackle and prime. You will be charged to repair any holes left unrepaired.
18. Replace any window screens that are bent, torn or missing. Replace any missing or broken doorstops or rubber caps to doorstops.
19. Lawn and Landscaping (if applicable), including mowing, weeding, edging, leaf removal and mulch should be up to neighborhood standards. Any damage done to yards, driveways or common grounds should be repaired to avoid charges.
20. If you had a satellite dish installed, remove the dish and installation hardware and repair property to original condition.
21. Remove all Internet and Cable equipment from the property.
22. Remove all trash from the property and empty all trash and recycling bins. Remove all personal property from the inside including the attic, the deck or patio, outdoor storage closet, crawl space and yard.
23. Leave Heating and Cooling System ON and set to 78 degrees for Air Conditioning and 62 degrees for Heat to avoid resident charge for property damage caused by turning off the system.