What happens if I pay my rent late?
How do I submit a maintenance request?
How soon do I need to notify you that I want to move out?
What is the penalty for moving out early?
What are the move-out instructions?
A: Rent is due on the first of every month and is late after the fifth of the month. Even if this date falls on a weekend or holiday your rent is still due. Please allow time for the post office delivery if you use the mail.
You can mail checks, drop them off in the secure drop box outside our office door, or set up an auto draft for direct debit at no charge or online payments for a convenience fee. To set up an auto draft from your bank you must print the Rent Draft Form, fill out, sign and mail or email it to our office.
Make checks payable/mail to:
HRW Realty Corp
5540 McNeely Drive
Suite 204
Raleigh, NC 27612
Q: What happens if I pay my rent late?
A: Rent received after the 5th of the month must be paid by certified funds (Certified Check, Cashier's Check or Money Order) Additionally, you will incur a late fee, which is 5% of your monthly rent.
Q: How do I submit a maintenance request?
A: Use the form found here, email us at team@hrwrealty.com or call the HRW Realty office at 919 783-1855 x235 Monday through Thursday, 9:00am – 5:00 pm; Friday 9:00am – 2:00pm. We will respond the next business day.
Q: How do I report an emergency?
Fire or need for Police |
911 |
Water leak or no water (be sure bill has been paid) |
919 783-1855 x 561 |
Sewer backup |
919 783-1855 x 561 |
No heat and outside temperature is below 55 F |
919 783-1855 x 561 |
No A/C and the outside temperature is above 90F |
919 783-1855 x 561 |
No gas (be sure bill has been paid) |
1 877 776-2427 |
Outside locks will not lock |
919 783-1855 x 561 |
Q: How soon do I need to notify you that I want to move out?
A: We require written notice to vacate 60 days before the end of your lease. You may send it by mail or email.
Q: What is the penalty for moving out early?
A: If you terminate the lease prior to lease expiration date, your rent, utilities and landscaping (where applicable) liability will continue until a qualified resident has leased the property. You will also be charged a re-leasing fee equal to 50% of the current lease monthly rent. If you are able to secure another qualified resident prior to HRW Realty marketing, the re-leasing fee may be reduced to 25% of the current lease monthly rent. The security deposit cannot be used for the last month’s rent payment.
Q: What are the move-out instructions?
A: In order to avoid any cleaning fees being charged to you, we ask that you leave your home in move-in condition. The following list details, but does not limit what is expected of you.
If the above items are not clean at inspection a professional will be hired to clean.